Technology, Company, Sofica Group

Technology

Sofica Group has implemented and utilizes the state-of-the-art, leading edge software which uses VoIP telephony and contact center technolgy from Interactive Intelligence, working on hardware delivered by CISCO and Hewlett Packard, which enables the company to be at the forefront the technological development and innovation in the industry.

The system is extremely flexible and reliable and offers the entire range of call/contact centre applications:

Integrated Interactive Voice Response (IVR) services
CTI - Computer Telephony Integration
Powerful automatic call distributor (ACD)
CATI (Computer Assisted Telephone Interviewing)

This allows us to offer our clients:

recording and hearing calls

independence of the location of operators

flexibility in the volume of services being offered

high network security

reliable statistical data corresponding to the customers' needs

efficient outgoing campaigns assisted by the CATI software

Bulgaria
Phone: +359 2 400 85 00
Address: Business Park Sofia, building 3, 1766 Sofia
Macedonia
Phone: +389 2 510 19 11
Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje

We are offering

Technology

Bulgaria

Macedonia