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Technology

Sofica Group has implemented and utilizes the state-of-the-art, leading edge software which uses VoIP telephony, working on hardware delivered by CISCO and Hewlett Packard, which enables the company to be at the forefront the technological development and innovation in the industry.

The system is extremely flexible and reliable and offers the entire range of call/contact centre applications: 

  • Integrated Interactive Voice Response (IVR) services
  • CTI - Computer Telephony Integration
  • Powerful automatic call distributor (ACD)
  • CATI (Computer Assisted Telephone Interviewing)

This allows us to offer our clients:

  • recording and hearing calls
  • independence of the location of operators
  • flexibility in the volume of services being offered
  • high network security
  • reliable statistical data corresponding to the customers' needs
  • efficient outgoing campaigns assisted by the CATI software

Contacts \



Bulgaria

  • Phone: +359 2 400 85 00
  • Address: Business Park Sofia, building 3, 1766 Sofia

Macedonia

  • Phone: +389 2 511 01 52
  • Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje