Sofica Group has a certified Systems for Quality Management and Information Security Management.

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  ISO 9001:2008, Sofica Group has a certified System for Quality Management, in accordance with the requirements of ISO 9001:2008. This certificate represents an internationally acknowledged guarantee for the effective management of the Contact center services offered in every stage of their planning and introduction to the end-user.

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  ISO 27001:2005, Sofica Group has built and operating Information Security Management System, complying with the requirements of the international standard ISO 27001:2005

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  ININ Elite Partner, Sofica Group is the first Interactive Intelligence “Elite Partner” in Bulgaria. Interactive Intelligence is an American company and is a global provider for contact center solutions, enterprise IP telephony, and business process automation. Its products can service these tree business areas thanks to a unique .NET based technology – Interaction Center Platform. The platform allows the centralization and automation of business as well as provides opportunities for revenue growth and improvement of efficiency. As an Elite Partner of Interactive Intelligence the utilization and distribution of an all-in-one IP telephony platform, multichannel business communications and the automation of business processes, clearly distinguishes Sofica on the contact center, enterprise IP telephony and EMS (Enhanced Enterprise Messaging) markets.