Retailers today work in an environment of price pressure, ever changing customer requirements and complicated supply chain management. In a situation of intense competition they have to effectively utilize and continually improve all channels for reaching customers, as well as to increase turnover and optimize expenses.

Sofica offers efficiently integrated contact center (call center) and back office services in the areas of marketing, sales and customer care. Using innovative technology, highly qualified staff and best practices in business process management we provide our customers with the necessary tools and mechanisms to meet their challenging objectives.