Transport and tourism

Companies in the field of transportation and tourism embrace the idea of outsourcing in order to compete with the growing market challenges including competition by low-cost carriers, the ease of crossing national borders and the increasing pressure by customers for diverse and attractive services.

Sofica has built specific services expertise in support to flight companies, hotel chains, tour operators and carriers in the area of front desk support, logistics and back office process management. We help our clients by improving their relations with customers as well as by optimizing their operational expenses, thus contributing to establishing their image of market leaders. 

Services offered to Transportation and Tourism companies:

  • Customer support/care line
  • Order taking
  • Information services
  • Booking services
  • Cross sales of various tourist packages and services
  • Attending incoming calls in high peak periods
  • Organizing activities
  • HR outsourcing/People lease service
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Contacts \



Bulgaria

  • Phone: +359 2 400 85 00
  • Address: Business Park Sofia, building 3, 1766 Sofia

Macedonia

  • Phone: +389 2 511 01 52
  • Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje