Financial sector

Industry anticipated needs and our constant ambition to develop and introduce new services increasing the value for the business are the basis of our partnership with leading financial services companies.

The degree of competition in the financial market increases constantly and makes necessary a strategic development of interactive relations with customers. The introduction of new complex services enables financial institutions to utilize flexible marketing instruments, directed to their existing and potential clients.

Sofica offers contact center (call center) customer support in conformity with all requirements of the inventive financial sector companies for achieving a competitive edge in serving and retaining customers. 

Services offered to Banks, Leasing and Insurance companies:

  • 24/7 customer support
  • Cards support centre
  • POS/ATM support centre
  • Telesales/ Telemarketing campaigns for products and services
  • Promotional and informative campaigns
  • Customer retention programs
  • Loyalty programs
  • Market research
  • Debt collection
  • Transaction processing
  • Back office services
  • People lease service
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Contacts \



Bulgaria

  • Phone: +359 2 400 85 00
  • Address: Business Park Sofia, building 3, 1766 Sofia

Macedonia

  • Phone: +389 2 511 01 52
  • Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje