Service suppliers in the IT and telecommunications field face many challenges today - from the aggressive competition and strict regulatory framework to the growing customer demands for new services and lower prices.

Sofica offers flexible outsourcing instruments, which enable leading companies to utilize our experience and gain benefit from the modern technologies and best practices in the process management.

Sofica offers various contact center (call center) solutions in the field of customer care ranging from operator-processed incoming calls and voice portals to outgoing campaigns for attracting new customers and promoting new services and products.