Sofica Group JSC – “Elite Partner” of Interactive Intelligence

Sofica Group is the first Interactive Intelligence “Elite Partner” in Bulgaria. Interactive Intelligence is an American company and is a global provider for contact center solutions, enterprise IP telephony, and business process automation. Its products can service these tree business areas thanks to a unique .NET based technology – Interaction Center Platform. The platform allows the centralization and automation of business as well as provides opportunities for revenue growth and improvement of efficiency. 

As an Elite Partner of Interactive Intelligence the utilization and distribution of an all-in-one IP telephony platform, multichannel business communications and the automation of business processes, clearly distinguishes Sofica on the contact center, enterprise IP telephony and EMS (Enhanced Enterprise Messaging) markets.

Following a business strategy of constant development and operational optimization, Sofica Group recently developed and implemented an Information Security Management System (ISMS) in accordance with the international standard ISO 27001:2005.  Sofica Group became the first company in the business process outsourcing field to have the internationally recognized certificate with the following scope:
- Business process outsourcing: Provision of Contact Center Services
- Outsourcing of  processes related to human resource management

The certificate guarantees the responsible preservation of information, which is viewed by Sofica Group as an aggregate of three elements – confidentiality, integrity and availability.

The newly formed partnership with Interactive Intelligence and the implementation of the information security standard ISO 27001:2005 provide Sofica Group with a competitive edge, which makes it a reliable partner for companies of global scale in the IT, Telecommunication and Financial industries.