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Testimonials

"C3i chose Sofica to help in the establishment of C3i’s multilingual IT European Help Desk and Workstation Management Centre. We are happy to have a reliable partner in the face of Sofica Group."

Joel H. Morse
CEO & Co-founder
C3i, inc



"It’s a challenge giving the right to somebody else to convince your clients how good the service you offer is, especially when you service almost 3 million customers. VIVACOM took that risk and it was worth it. Sofica has shown а high level of professionalism and fast reactions while working on several important for us projects. They have shown excellent understanding of our needs and proved that they react on exceptionally adequate way to the specific clients needs.
These are some of the reasons why Sofica Group earned our trust and we plan to prolong our partnership.

We strongly recommend the contact center services provided by Sofica to every company that demands professional, fast and quality service of their customers."

Rusin Rusinov
Senior Manager Distribution
VIVACOM

"HP chose the Bulgarian outsourcing service provider Sofica Group for its local partner to help in the execution of new projects, launched by the HP Global Delivery Center in Sofia, Bulgaria.
We are happy to partner with Sofica in the difficult task of facilitating administrative activities, business-analysis and project documentation."

Momtchil Todorov
Cross-Functional Operations Manager
HP GD Center Sofia



"Mobiltel has planned an increase in the number of its marketing campaigns, which is the reason why we decided to outsource part of our outbound call center activities. After a thorough research of the market and a strict tender process, we chose Sofica Group for their flexibility, excellent service quality, high success rate, and timely execution of orders.
I am happy to say that our choice of partner was extremely successful. Sofica shows high professional standards, services are delivered in a quality and timely manner.
I believe our partnership will continue to be successful and beneficial to both parties in the future."

Veselina Krumova
Head of Sector
Customer Care Division, Mobiltel

Contacts \



Bulgaria

  • Phone: +359 2 400 85 00
  • Address: Business Park Sofia, building 3, 1766 Sofia

Macedonia

  • Phone: +389 2 511 01 52
  • Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje