"We are cooperating with the company since 2007. At that time, after a thorough research of the market and a strict tender process, we chose Sofica. Because of the demonstrated flexibility, excellent service quality, high success rate, and timely execution of orders our collaboration is developing further.
During the last 4 years Sofica’s team shows high professional standards, services are delivered in a quality and timely manner. I am happy to say that our choice of partner was extremely successful, which is proved by the successful realization of numerous common projects.
I recommend Sofica as a correct and reliable partner. Тhe team has high potential, therefore I believe our co-operation will continue to be successful and beneficial to both parties in future."
Zdravko Georgiev
Director
Customer Service Division
Mobiltel EAD
"It’s a challenge giving the right to somebody else to convince your clients how good the service you offer is, especially when you service almost 3 million customers. VIVACOM took that risk and it was worth it. Sofica has shown а high level of professionalism and fast reactions while working on several important for us projects. They have shown excellent understanding of our needs and proved that they react on exceptionally adequate way to the specific clients needs.
These are some of the reasons why Sofica Group earned our trust and we plan to prolong our partnership.
We strongly recommend the contact center services provided by Sofica to every company that demands professional, fast and quality service of their customers."
Rusin Rusinov
Senior Manager Distribution
VIVACOM