American corporation, a world leader in insurance and financial services

Creating and organizing a contact center

• creating infrastructure in the customer's office

• introducing an outsourcing call center system

• selection and hiring of employees at a specific time

• providing all necessary HR services

• completion of the project in less than 2 month

Premium business process outsourcing (BPO) provider

Office hosting and administrative services

• IT and infrastructure support
• office hosting
• administrative services

A leading American technology company

Partnership between Sofica and the company

• HR services outsourcing - staff management and administration

• payment management

• 200 Sofica employees work locally with the customer

• services in 5 leading European languages

• all negotiated service level agreements have been implemented