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Company benefits

"A chain is as strong as its weakest link." We believe in this maxim and as a leading outsourcing company, one of our priorities is to attract, motivate and retain able and competent employees. Thus we provide our clients with best services and have a well-trained team at our call center. The motivational programs towards employees that we have introduced into our work so far are a combination of:

Bonus programs

Bonus programs are a reflection of our employees' achievements. Such programs enable us to encourage the excellent performance and extra efforts of all our employees. Bonus programs differ depending on the characteristics of the particular department. They enable us to stimulate qualities such as involvement, responsibility, customer-oriented approach, innovativeness, loyalty.

Food vouchers and additional health insurance

The employees who have signed permanent employment contracts with us receive extra company benefits such as food vouchers and additional health insurance.

"I win, you win... we all win at Sofica" - A preferential treatment program for Sofica's employees

Sofica Group is creating and developing its own network of partners in different business spheres (cable operators, tour operators, petrol stations, beauty parlors, sports clubs, restaurants, etc.), who offer our employees special prices and package deals.

Regular feedback

All of our employees receive feedback on their performance on a monthly, 3-month, 6-month or annual basis, depending on their position.

Hierarchical growth

Some of the positions at Sofica are occupied as a result of inner selection.

Inner internship programs

Many of our employees are young people at the threshold of their careers. In order to promote their growth and provide them with vocational guidance, Sofica Group has started an inner internship program. This program gives trainees the opportunity to work on actual business projects so that they gain knowledge and skills.

Sofica academy

Within Sofica academy our employees are given the opportunity to participate not only in their department trainings, but also in a variety of trainings that are not closely connected to their own duties. The only condition is that they wish to further develop their skills and competency in the particular sphere.

Team building

As a reward for the high achievements, attained with the joint effort of the employees, Sofica Group organizes team entertainments. At Sofica we mark together the events that are important to all of us.

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Contacts \



Bulgaria

  • Phone: +359 2 400 85 00
  • Address: Business Park Sofia, building 3, 1766 Sofia

Macedonia

  • Phone: +389 2 511 01 52
  • Address: Novoproektirana bb., Megi Business Centre, floor 3, 1000 Skopje